Support
Technical Issues
Q: I am unable to print my report, what can I do?
A: If you were unable to view / save or print a report at the time of transaction and need to retrieve the report again the Car History website service allows you to retrieve their report up to 30 days after the transaction was processed. To do this you will need to return to the main Car History home page and click on the Returning Customers tab and then login using your provided email address and for your password use your Date of Birth.
Q: When my report returned it was a partial report, how do I get the full report?
A: Wait a couple of hours and then login to the Returning Customers section of the website with your password (email address) and password (date of birth). It may be that one of our external data supply links was unavailable.
Q: There was an error in processing and I was refunded my payment, what should I do now?
A: The error in processing may have been due to a connection malfunction between our system and one of Car History’s third party source databases. We suggest that you resubmit your request. If the error persists, please advise Car History at support@carhistory.com.au.
Q: Why doesn’t the Car History site display correctly in my browser?
A: You may be using an older browser version. We recommend upgrading your browser version to Internet Exporer 7(IE7), Firefox 3 or higher.
Q: What if my internet connection is lost before I view my report?
A: Your report will be sent to your email address along with a copy of a tax invoice. You should check your inbox.
Q: How can I get a report I previously ordered?
A: You can view the previous reports that you have run over the past 30 days by logging in to the Car History website. Please note that reports and invoices are only accessible on the website for a period of 30 days from the date of purchase. After this period the report will expire and will be removed from the website.
I found out that the car I was about to buy had been brought up from Victoria having been written off.Doug
Satisfied my enquiry promptly and efficiently with minimal cost. Thank you.Steve from NSW
Excellent resource. Given the average cost of a car it's a small fee to pay for vital information.Nannapat from NSW
The Car History Report revealed the car had been written off 3 weeks earlierTim from Adelaide, SA
It saved me $9,500 after the seller denied (forgot) to tell me it was a repairable write off.William from NSW
This report alone could avert a potentially poor and uninformed decisionRobert from West Pennant Hills NSW
I found the Car History report comprehensive.Ron from Kumbia, NSW
I returned the bike to the dealer with the veda cert and got my money back. Thank you very much.David from NSW
Thanks for the quick instant report that I had in minutes.Francisco from SA
It saved me from purchasing a car that had finance still owing on the car.Yolanda from NSW
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