Contact Us

We’re always eager to hear from you so why don’t you contact us:

Email us

at support@carhistory.com.au

Call us on 1300 799 523 (Mon - Sun 7.30am - Midnight EST, closed Public Holidays)


Join us on Facebook at facebook.com/carhistory

Tweet us at http://twitter.com/carhistory

We will get back to you as soon as possible.

Address

CarHistory.com.au
PO Box 966, North Sydney, NSW 2059

Media Enquiries

Katherine Craig
email: katherine.craig@veda.com.au


What do I do if my credit card is declined on Carhistory.com.au?

For Australian credit card holders: Consumers with Australian credit cards are restricted to purchasing 2 reports per credit card in a 24 hour period. If you have tried to purchase a third report on the same credit card number within 24 hours, you will receive an error message saying your ‘credit card is declined’. This does not mean the bank had declined your credit card, it is www.carhistory.com.au that has declined your credit card. The 24 hour period commences at the date/time the first report is purchased. You can either:

  • wait 24 hours before attempting to purchase a third report; or
  • use an alternate Australian credit card.

For International credit card holders: Consumers who have international credits cards are unable to buy vehicle reports on carhistory.com.au. If you have tried to use an international credit card and received an error message that your ‘credit card has been declined’, this does not mean that your bank has declined your card, but that Carhistory.com.au has declined your card. You can purchase reports with an Australian issued credit card.


About Carhistory and Veda Auto

Carhistory.com.au is part of the Veda Group and delivers vehicle information solutions to motor dealers, insurance, banking and finance companies. Car History provides comprehensive vehicle reports Australian consumers looking to buy a used car.

Carhistory.com.au aims to help reduce fraud and improve transparency in the sale and purchase of second hand vehicles in Australia, to the benefit of both businesses and consumers alike. CarHistory.com.au sources data from the National Vehicle Information System (NVIS) and Government databases to compile the most comprehensive report possible (as based on available datasets) on the history of a motor vehicle.


About Veda

www.veda.com.au.

Veda has been at the forefront of the information services industry for many decades. Issues such as privacy, data security, fraud and business intelligence are part of our commercial landscape. We provide insights into more than 16.5 million credit active individuals and 4.4 million companies and businesses.