Support
Giving you the right support at the right time is really important to us.
We want to help you buy a better and safer used car.
Please browse through our Frequently Asked Questions (especially the Top 10 FAQ’s) and our Used Car Buying Tips.
If you are having any trouble finding the answer to your question, or would like to contact us with any other enquiry or even just send us your feedback, please email us at support@carhistory.com.au or call us on 1300 799 523 (customer support hours are from Mon - Sun 7.30am - Midnight EST, closed Public Holidays).
We will respond to your message as soon as possible.
Tips when buying a used car
Carhistory.com.au provides the following tips for Australian consumers to consider when making a second hand car purchase:
- Inform the seller you intend to do checks on the car.
- Obtain the Vehicle Identification Number (VIN) and go to www.carhistory.com.au to get the car’s complete history (your VIN number can be found on your engine, on your registration papers and sticker, or on the inside of most car doors).
- Get an independent mechanical inspection.
- On the day you take ownership of the vehicle, purchase a PPSR Certificate to protect you against repossessions. You can buy a PPSR Certificate at www.carhistory.com.au.
Top 10 FAQ’s
2. What is a Car History Report?
3. There was an error in processing my report and I was refunded my payment, what can I do now?
4. Can I do a report with a chassis number or plate number only?
5. Why is there information missing from my report?
6. Why do you need my date of birth when ordering a report?
7. Why do you need my postcode?
9. How can I get a report I previously ordered?
10. I have forgotten the details I provided when ordering my report and can’t log in. What can I do?
Frequently Asked Questions
Click on one of the categories below to display the questions. If you are unable to find an answer to your question, contact us to find out.
Ordering Reports
The Reports
Privacy and Security
Technical Issues
Returning Customers
I found out that the car I was about to buy had been brought up from Victoria having been written off.Doug
Excellent resource. Given the average cost of a car it's a small fee to pay for vital information.Nannapat from NSW
Satisfied my enquiry promptly and efficiently with minimal cost. Thank you.Steve from NSW
The Car History Report revealed the car had been written off 3 weeks earlierTim from Adelaide, SA
It saved me $9,500 after the seller denied (forgot) to tell me it was a repairable write off.William from NSW
It saved me from purchasing a car that had finance still owing on the car.Yolanda from NSW
This report alone could avert a potentially poor and uninformed decisionRobert from West Pennant Hills NSW
I found the Car History report comprehensive.Ron from Kumbia, NSW
I returned the bike to the dealer with the veda cert and got my money back. Thank you very much.David from NSW
Thanks for the quick instant report that I had in minutes.Francisco from SA
What is REVs?
REVS stands for Register of Encumbered Vehicles. Currently these are state based registers and are known by varying names around the country. REVS was originally started in 1986 in relation to the 'Registration of Interests in Goods Act 1986 (RIGA)'.
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