Giving you the right support at the right time is really important to us.

We want to help you buy a better and safer used car.

Please browse through our Frequently Asked Questions (especially the Top 10 FAQ’s) and our Used Car Buying Tips.

If you are having any trouble finding the answer to your question, or would like to contact us with any other enquiry or even just send us your feedback, please email us at or call us on 1300 799 523 (customer support hours are from Mon - Fri 8.30am - 6.00pm EST, closed Public Holidays).

We will respond to your message as soon as possible.

Tips when buying a used car provides the following tips for Australian consumers to consider when making a second hand car purchase:

  • Inform the seller you intend to do checks on the car.
  • Obtain the Vehicle Identification Number (VIN) and go to to get the car’s complete history (your VIN number can be found on your engine, on your registration papers and sticker, or on the inside of most car doors).
  • Get an independent mechanical inspection.
  • On the day you take ownership of the vehicle, purchase a PPSR Certificate to protect you against repossessions. You can buy a PPSR Certificate at

    Top 10 FAQ’s


    1. Where can I find the VIN?

    2. What is a Car History Report?

    3. There was an error in processing my report and I was refunded my payment, what can I do now?

    4. Can I do a report with a chassis number or plate number only?

    5. Why is there information missing from my report?

    6. Why do you need my date of birth when ordering a report?

    7. Why do you need my postcode?

    8. What about my privacy?

    9. How can I get a report I previously ordered?

    10. I have forgotten the details I provided when ordering my report and can’t log in. What can I do?

      Frequently Asked Questions

      Click on one of the categories below to display the questions. If you are unable to find an answer to your question, contact us to find out.

      Ordering Reports
      The Reports
      Privacy and Security
      Technical Issues
      Returning Customers